We like to travel to new countries, but sometimes our holidays don't go as planned. Ruben Chorlton-Owen, 24, from North Wales, had a bad experience at an Airbnb. He said it was not what he expected.

Ruben shared his story about his travel problems. He went on a trip in March to learn about a new culture, but things did not go well from the start.

This is not the first time tourists have had problems abroad. Some tourists went home early from a popular holiday spot.

Ruben said: 'We arrived late at our Airbnb and it was very cold. There was no electricity, so we could not use the heaters.'

It was -5°C outside and there was no heating. The only heaters were plug-in, but they needed power to work.

We used our phone lights to see inside. Our batteries were running out, and we could not contact the host.

We could not get help that night, so we had to stay without power or heating. Airbnb told us to find a hotel and offered 20% back, but it was hard to do at that time. The next day, we moved to a new place.

It was not what he expected.

The property was clean, and it was easy to get in, but that was all that was good. Ruben said other guests had problems with the power too.

Ruben booked the stay two months before, so he did not know about the problems. He said: 'We did not expect to arrive in a new place at night with no power or heat.'

When we moved to the new place, we went into the wrong house by mistake. The lockbox and code were the same as the house next door.

The host did not respond, and Airbnb's answers seemed automated. Airbnb gave us full compensation, but the first day was stressful.

Airbnb is a popular website that connects travelers with hosts. It has many unique places to stay, from rooms to whole houses.

Airbnb started in 2008 and has properties in over 220 countries. It helps travelers find local places to stay and helps hosts earn money.

Airbnb said: 'We are sorry about this experience. We gave the guest a full refund, and the host is no longer on our platform. All bookings have AirCover, which helps guests if something is wrong with their stay.'