World's Best Airport Faces Criticism Over Baggage Handling

The ground-handling company at Changi Airport apologized for the incident.

The company counseled the service crew and reminded them to handle baggage properly.

A video showed a service crew member throwing bags onto the belt on April 23.

The video went viral and got over 300,000 views.

The person who shared the video said the baggage officer did not handle the luggage correctly.

Travelers arrived at Changi Airport's departure hall on March 31, 2023.

The video got mixed reactions, with some questioning how this happened at the world's best airport.

A netizen asked if the incident really happened at Singapore airport.

A commenter said 'world's best airport' in a sarcastic tone.

Many people said there is no excuse for mistreating customers' belongings and that travelers pay a lot to use the airport.

Another person said the world's number one airport should have high standards.

Last year, some tourists complained about slow luggage delivery at Changi Airport.

Many people had to wait 45 minutes for their bags.

The airport operator apologized and promised to make sure all travelers have a smooth experience.

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