Many people are suspicious. Things do not add up.

Mark Gallagher from Vancouver feels this way about StubHub.

He paid $11,380 for World Cup tickets months ago. They were a Christmas gift.

But StubHub did not deliver the tickets despite many calls.

Gallagher is one of many angry fans in North America.

No tickets arrived on game day despite promises.

The night before the game, Gallagher was very worried. He stayed up late trying to solve the problem.

StubHub said everything was fine, but it was not.

StubHub canceled his order while he was outside the stadium. There was no explanation or refund.

StubHub said it will look into Gallagher's case and honor its refund guarantees.

FIFA sent all questions back to StubHub.

There are many complaints about ticket resale sites.

A ticket expert says this is a big collapse in the ticketing world.

He has many complaints from StubHub customers who did not get their tickets.

StubHub allows people to sell tickets they do not have.

This practice has caused problems with other big events.

The World Cup is showing the failures of ticket resellers like StubHub.

A band manager sees many complaints on social media every day.

He thinks many people are being harmed who are not talking about it.

Many FIFA fans could be affected by ticket cancellations.

The band manager wants changes in the ticket resale industry.

He wants to ban selling tickets that do not exist.

Ticket sellers should be regulated and transparent.

Canada and the US are not commenting on investigations.

The Competition Bureau has taken action against ticket companies before.

Ontario is trying to stop illegal ticket resales.

FIFA is making more tickets available, but fans are not happy.

Mark Gallagher feels deceived and wants more than a refund.

He spent many hours trying to get his tickets.

Gallagher wants to get his money back and expose StubHub's failures.

He will keep pushing until he gets a solution.

Gallagher hopes for change to help others.