StubHub Must Refund Thousands of Customers for Hidden Fees

StubHub was fined by the CMA.

StubHub must refund thousands of customers because it did not include all fees in the ticket price.

The company used drip pricing, which adds fees at the end of the buying process.

This is not allowed in the UK. StubHub must now refund over £590,000 to more than 50,000 customers.

The CMA also fined StubHub nearly £900,000.

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The CMA found that StubHub did not include some fees like delivery costs between April 6 and December 7, 2025.

These fees were added at the end of the buying process, not at the start.

StubHub stopped using drip pricing and agreed to settle the case, so its fine was reduced by 40%.

If a company breaks consumer laws, the CMA can fine it up to 10% of its global turnover.

A CMA director said that hidden fees are against the law.

It is not fair to show a low price and then add extra fees at the end.

Many people save for live events, and now thousands will get their money back.

The CMA's message to businesses is to be transparent about costs.

The amount of money each person gets back will depend on the fees they paid.

If you are due a refund, StubHub will contact you and refund you automatically.

StubHub said it supports the CMA and cooperated with the investigation.

The company said it made a mistake and will correct it and refund all affected customers.

StubHub will refund all affected customers automatically.

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