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How Arenas Transform From Hockey to Basketball in 2.5 Hours

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0:00At 9:31 pm, the buzzer sounds, and the Chicago  Blackhawks November 6th game against the Detroit  
0:06Red Wings ends with a 4-1 loss. Less than  twenty-two hours later, the Chicago Bulls  
0:12game against the Minnesota Timberwolves begins,  so within seconds the process of converting United  
0:16Center’s floor from a hockey rink to a basketball  court begins. First up is the broadcast crew,  
0:22who quickly remove the remotely-operated cameras  mounted on the glass. Simultaneously, others  
0:28roll up the rubber matts that cover the ground  through the Zamboni tunnel so that ice crews  
0:31and others on skates can walk around safely.  Waiting behind them is the conversion crew—50 odd  
0:37people, some full-time United Center employees,  but most part-timers that come in after their  
0:41regular jobs. Much of the crew waits by with  the glass carts, which roll through the Zamboni  
0:46tunnel as soon as it’s clear. These carts are  color-coded—red corresponds to the east glass,  
0:51black for the west side, and white for the  glass surrounding the benches in the center.  
0:56Removing the glass is as simple as applying a  suction cup, pulling upward, and grabbing the  
1:00connector between each pane. The process moves  fast—it takes just a few seconds per piece and,  
1:06if anything, it's limited by how fast the  crews can put the pieces away in the cart.  
1:10While this occurs, cleaning crews move through  the sections of seats on the two far ends of  
1:15the rink. These areas will entirely transform  over the coming hours, so their cleaning is  
1:20prioritized over the rest of the arena so  that work can begin. And they specifically  
1:24start on the west side since they’ll soon need a  forklift, and the forklift can’t currently access  
1:29the rink—the slope on the Zamboni tunnel is too  steep, so they need to remove the seats that are  
1:33currently covering the corner tunnel. In addition  to cleaning, others work on other small details  
1:38to prep these seats for conversion—removing  cabling, railings, and other small elements.  
1:44Within just 25 minutes of the buzzer going off,  as the final few fans are still in the arena,  
1:49the last pieces of glass come down.  Up until this point in the process,  
1:53the crews have taken advantage of the coarse ice  created through twenty-minutes of third-period  
1:57professional hockey to provide traction  as they work, but with the next stage of  
2:01the process involving covering the ice, it’s now  time for the Zamboni to come out and resurface it. 
2:06After all, the ice is always there—from pre-season  through playoffs, no matter if there’s a  
2:11basketball game or a concert, courts, stages,  whatever is always built on top of the ice,  
2:17as unlike essentially every other element needed  for any United Center event, laying down the ice  
2:22is a time-consuming process involving days of  careful layering and methodical placement of  
2:27lines, logos, and advertisements. It’s just not  practical to lay down new ice for each game. And  
2:33maintaining NHL-quality ice is also no easy feat,  so as much as resurfacing the ice immediately is  
2:39about prepping it for its next use, it’s also  about ensuring that it stays high-quality  
2:43even as an NBA game happens on top of it.  As the Zamboni does its work, part of the  
2:48crew gets a brief break, but others continue work  on the seating. This is one of the more complex  
2:53parts of the process as the entire geometry  of the playing area changes from hockey to  
2:58basketball. An NBA court is less than half as long  and almost half as wide as an NHL rink, meaning  
3:04there’s plenty more room for seating. In fact,  all-in-all, 1,200 additional seats are installed  
3:09during the conversion. The main difference is that  seating extends closer to the playing surface,  
3:14far past the hockey boards, but there are  also other, subtler differences. In rink-mode,  
3:19the Zamboni needs access, which requires  having a large tunnel on one end. In addition,  
3:25players access changes between sports—with  hockey, tunnels extend directly to the benches  
3:29on one side of the arena, whereas in basketball  there’s access via tunnels on all four corners,  
3:35both for players and for those sitting  in courtside seats. So that’s all to say,  
3:39essentially the entire seating configuration near  the floor changes between hockey and basketball.  
3:44To achieve this in a matter of hours, the  area’s seating sits on telescopic platforms.  
3:49The individual seats fold down flat, then section  by section retract automatically. Once in their  
3:54compact state, crews use a lifting platform to  move them away from the wall—these essentially  
4:00operate like a hovercraft, shooting air at the  ground to reduce the effective weight of these  
4:04massive seating sections so that the workers can  push them around with simply their own strength.  
4:09This side, with seating extending further down, is  for hockey, whereas the side closer to the wall is  
4:14for basketball as in the basketball configuration  these seating sections only go down as far  
4:19as to the top of the boards, rather than the  bottom of the boards, to allow for more seating  
4:23past the boards given the smaller court size. For  now, the workers flip the seating sections around  
4:28so that the basketball side now faces the rink.  As the Zamboni finishes up, a few other assorted  
4:33off-rink activities occur—a couple people work to  remove the corner sections of boards, as these are  
4:38where the access tunnels will eventually be;  a few others mop the floor previously covered  
4:42by the telescopic seating; while one person  presses the button to automatically retract  
4:46the netting used to catch stray pucks.  Additionally, others go and stage the next  
4:51round of materials. During hockey games, all  the basketball components are stored in one  
4:55large room underneath one of the long sides of the  arena. The room is always organized the exact same  
5:01way so that each cart is accessible when it’s  needed—the glass carts, used first, are closest  
5:07to the door, whereas the pieces of the actual  basketball court, needed last, are furthest. 
5:12With the Zamboni now done, crews bring out risers;  some small seating sections; and rubber flooring.  
5:17One crew gets to work converting the benches where  hockey players sit. They start with filling in the  
5:22bench access tunnels with platforms, then affixing  seating on top of them. Each tunnel takes up the  
5:28space of sixteen seats, so considering  how close the seats are to the action,  
5:32filling these in adds up to thousands of  dollars of additional revenue. There’s  
5:36also space within what was the benches, so the  crews also place risers and seats within them.  
5:42As this goes on, others quickly work to cover  the rink in 530 different pieces of insulated  
5:48plywood flooring. Most of this is fairly  straightforward—equally-sized rectangles  
5:53that fit together easily. Where it gets tricky  is towards the corners. To account for the curve,  
5:59each piece is cut for its precise spot,  and therefore placing any of the 530 pieces  
6:04incorrectly will throw off the whole process.  The last piece is the trickiest—on this night,  
6:11it refuses to easily slot in, requiring the crew  to remove some pieces and rework the placement  
6:16as the rest of the crew watches on, waiting  to be able to get to the next step in the  
6:20conversion. But once in, to lock the flooring  in place, assuring it doesn’t slip even a bit,  
6:25small spacers are hammered in around the edges.  Now, this point in the process is where the next  
6:31steps sometimes diverge. While NHL hockey and NBA  basketball represent the core of United Center’s  
6:37programming, the arena also hosts concerts, comedy  shows, even the Democratic National Convention.  
6:43Most comedy shows and certain concerts use United  Center’s in-house setup—using these materials,  
6:48they’re able to set up a variety of simple  configurations. Larger concerts from bigger acts,  
6:53though, typically bring their own staging, so  the United Center conversion crew gets the rink  
6:57converted to this point, then the tour’s staff  takes it from there. This can lead to some long  
7:02nights. Not only do concerts last longer, but the  load-out of the tour’s equipment often takes two  
7:07to four hours before the in-house crew can even  start their conversion. And the timeline of when  
7:13a rink conversion needs to be done by isn’t the  start of the next game, it’s actually around 10:00  
7:17AM when the visiting team is allowed to use the  ice for practice. So this leads to some long-hours  
7:22and late nights for the crew, especially when  the schedule leads to back to back to back  
7:27conversions. Things get even more complicated in  playoff season as there’s often no knowing whether  
7:32a rink or court is going to be needed for a game  until the previous game finishes. And there are  
7:37even some slight variations to the rink and court  setups that they need to pay attention to. When an  
7:42NHL game is broadcast nationally, for example,  the broadcaster brings in additional cameras,  
7:47and also setup an additional broadcasting position  rinkside, which is why this glass sits here on the  
7:52glass cart on this particular night—it was taken  out since it was a national broadcast night.  
7:57But this November conversion was, at  least relatively, simple—the rink to  
8:01court transformation the crew is most used  to. Next in the process is measuring—they use  
8:07tapes and chalk to mark out where the corner  of the court should go. Considering it’s far  
8:11smaller than the rink, getting its location  right is important to ensure the geometry of  
8:15the seating that will surround it works too.  Then the court comes out. Unlike the rest of  
8:21the materials, the court itself is stored in a  standalone, temperature-controlled room. After  
8:26all, it’s the most crucial, hardest-to-replace  element of the basketball setup, and there’s  
8:30only one of them. Each piece is the same size, but  it still must be assembled in an exact order due  
8:35to the lines, logos, and advertisements painted  on top, so they’re each individually numbered.  
8:41Part of the crew lays out each piece in roughly  the right place, while others follow behind and  
8:45deal with the precise placement, using a mallet  to align the pieces as tightly as possible. And  
8:50precision is key—any slight misalignment with  the first pieces will compound the further  
8:55they go on. A gap between flooring pieces is  unacceptable for NBA play, so if that happens  
9:01they’ll have to go back and re-do their work.  While this goes on, work continues on the  
9:05seating. Now rotated, the telescopic seating is  extended out again, then these pieces of rubber  
9:11are placed in between each section so that  there’s no gap. Unlike when in hockey mode,  
9:15the front of these seating sections now only go  as low as the top of the boards, rather than the  
9:20bottom. The arena uses this additional height, and  the shorter length of the basketball court, to fit  
9:25in additional rows of seating. Small sections are  rolled out by hand to fit in the corners, but the  
9:30bulk of these rows is brought out by forklift and  carefully placed in front of the boards. Once all  
9:36in place, these seating units too will extend out  automatically all the way down to court level.  
9:41On the long sides of the court, risers are  placed in front of the boards to provide a  
9:45slightly elevated sightline for the backmost row  of courtside seats. These coveted seats are placed  
9:50one-by-one by hand, eventually fully surrounding  the court. The team also brings in the tables  
9:55where league officials, TV announcers, broadcast  staff, and other personnel sit during games,  
10:00as well as the digital advertising  boards positioned in front of them.  
10:04Setting up the hoops is one of the last steps.  First they flip the shot clock up into position,  
10:10affix its support wires to the backboard, then  extend the stanchion up to its full height. From  
10:15there it’s all about calibration—assuring the  hoop is level, the backboard is level, and that  
10:20the both are exactly where they’re supposed to be  relative to the court below. There’s also a quick  
10:24check that the rim hinges down under pressure as  it’s supposed to during a slam dunk, but if not,  
10:29there’s always the backup hoop in the storage  room that they can swap in at a moment’s notice.  
10:34At this point, only small, finishing touches  remain—dealing with the last few bits of wiring,  
10:39putting the last few seats in place, and  performing final inspections. With that,  
10:43the conversion crew is done. The clock just  hit midnight, meaning the entire process,  
10:48from the first panes of glass coming off to  the last seat getting positioned in place,  
10:52took almost exactly two hours and thirty minutes.  It’s an incredible feat, and they’ll do it all  
10:58over again the next night. After the Bulls game  they’re converting the arena into a stage setup  
11:03for a comedy show, then two nights later  the rink will return for the Blackhawks,  
11:07followed by another overnight conversion to court  for the Bulls. Across November alone, they’ll  
11:12convert the arena twenty-one times, working  tirelessly to bring Chicago its entertainment,  
11:18no matter which surface it requires. As you can possibly tell, we actually filmed  
11:24this video in-person at United Center. This was a  really great opportunity that not only allowed us  
11:29to get this footage, but also all the information  that has allowed us to make, to my knowledge,  
11:33the most detailed video on how arena conversion  works on YouTube. Of course, flying to Chicago and  
11:39filming this was expensive, so I think this video  is also a testament to the benefits of injecting  
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