NatWest Update on May 20, 2026, for Online Banking Customers

NatWest has sent an update about biometric data.

NatWest is sending a notification to online banking customers about an update on May 20, 2026. The bank says customers do not need to do anything.

NatWest is a large UK bank with over 20 million customers. It has announced the closure of many branches.

NatWest has announced the closure of 34 branches, with more to come. The bank is focusing on digital services, with 10 million customers using its app daily.

NatWest is telling online banking customers about an update on May 20, 2026. The bank says it is changing how it uses biometric data. Customers do not need to do anything.

NatWest explains that biometric data is information about a person's physical features, like their face or voice.

Biometric data includes fingerprints and facial structure.

NatWest says it will use 'legitimate interests' to process biometric data from May 20, instead of customer consent.

NatWest explains that 'legitimate interests' is a term in data protection law that allows the bank to use customer data for important services.

NatWest says customers do not need to take any action. The bank will keep using biometric data to protect accounts and prevent fraud.

NatWest is informing customers about the update.

Biometric approval helps prove a customer's identity.

NatWest says biometric approval checks that it is really the customer. The customer is asked to face the camera or repeat a phrase.

NatWest has FAQs for more information on legitimate interests and biometrics.

NatWest says customers' privacy rights remain intact, including the right to object to data handling.

NatWest says customers can find information about their rights in its privacy notice. The bank is available to help customers.

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