Lloyds Bank explained how customers can use its services after stopping a key facility. The bank explained its rules after a customer asked on social media.

A person asked for help for their 92-year-old neighbour who got a cheque and wanted to deposit it. The neighbour has no internet or smartphone and their local Lloyds branch closed.

They tried to use a local banking hub, but it did not accept the cheque. Banking hubs provide basic services where branches closed. They are run by the Post Office.

The Post Office website says cheques can be deposited at these centres. Services include paying in cash or cheques and checking balance.

Lloyds said cheques can be paid in by post to a Lloyds account. The bank also gave guidance on its website.

Another person said Lloyds changed its policy, so cheques cannot be deposited at the Post Office. This change happened on January 1, 2026.

This applies to Lloyds, Halifax, and Bank of Scotland accounts. But Lloyds said this does not affect all branches.

Lloyds said customers can pay in cheques at many Post Office branches or use the mobile banking app. The app allows cheque deposits.

Customers can deposit cheques up to £10,000 each or £10,000 per day using the app. They enter cheque details and take a photo of the cheque.

Customers should keep the cheque until the funds clear, then it can be destroyed. Some cheques cannot be deposited via the app, and it will notify the customer.