Barclaycard Website Closing, Customers Told to Use App

Barclaycard has around five million customer accounts in the UK.

Barclays is closing its Barclaycard website, and customers must use an app instead.

The website closes on June 10, as more people use the app for banking tasks.

Customers will use the Barclays website for online Barclaycard services. Barclaycard has over five million UK accounts.

An email to customers says: "Your Barclaycard online servicing is closing on 10 June 2026."

The change won't affect accounts or card use. Customers should use the Barclaycard app to manage accounts.

Barclays is making this change because more customers are using the app.

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Some customers are frustrated, saying not everyone uses apps.

A spokesperson said the dedicated Barclaycard website will be replaced with account servicing via Barclays online banking.

This change will be gradual, with no loss of access to online banking.

Customers can still apply for new cards or administer existing accounts via apps, telephone banking, or in-branch.

Barclays is simplifying things for customers by replacing the dedicated website with account servicing via Barclays online banking.

The change will be gradual, with customers still able to apply for new cards or administer existing accounts.

Barclays is planning to return to the high street by opening new branches and bringing back "bank managers".

Vim Maru, CEO at Barclays UK, wants customers to get help when needed, not just chatbots.

Over 800 Barclays branches have closed since 2018, leaving 206 open in the UK.

Mr Maru said Barclays is trying to differentiate itself from other banks.

Barclays will be great in digital, but also provide help and support when needed.

The branch manager or bank manager is back, and customers can talk to them when needed.

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