The boxes were for young drivers or those with many insurance claims. The goal was to lower insurance costs for Motability users, a UK charity that helps people get cars.

On May 14, Motability stopped the scheme due to customer complaints. CEO Andrew Miller said Drive Smart aimed to reduce accidents and lower costs.

But customers did not like it, so Motability stopped it. They will work with customers to make it better.

An MP, Andrew George, was happy Motability listened to customers. He wants big changes before they decide what to do next.

An actor, Keron Day, also campaigned against the boxes. He and the MP want Motability to make changes to help disabled people.

People on social media were happy about the news. One person said they were glad to remove the box from their car.

Another person hoped the boxes would be gone for good. Someone else said to just get rid of them.

Motability said some customers did not like using the app. They did not mean to cause concern.

So, they stopped Drive Smart on May 14. They will look at how to improve the app.

Drive Smart helps people drive safely. But Motability needs to make it fair and clear for customers.

Insurance is a big cost for Motability. Drive Smart helps reduce accidents and costs.

From May 22, Motability will remove people from Drive Smart unless they choose to stay.

If people do not want to stay, they do not need to do anything. Motability will remove them and follow data rules.

You can also choose to stay with Drive Smart.

People who want to stay must tell Motability by May 21. Motability will work with them to make it better.

Motability will ask old Drive Smart users to join a research group. This group will help Motability understand what customers need and want.

Some people asked questions about the changes. They wanted to know how to join a community and what would happen to their insurance.