Chinese Barbecue Chain Gives Refunds for Bad Food

A Chinese barbecue chain called Very Long Ago Lamb Skewers gave refunds to customers who ate at 48,000 tables in February.

The chain gave back half the cost of the lamb skewers.

There is a picture of a Very Long Ago Lamb Skewers outlet in China.

The chain gave refunds because some food was not grilled properly.

New grilling equipment that did not work well caused the problem.

People on social media talked about the refunds, some thought it was a marketing trick, others liked the company for caring about customers.

Very Long Ago Lamb Skewers is known for giving refunds, it was started in 2008 and uses lamb from a big grassland in northern China.

Customers can get free dishes or partial refunds if they do not like the food or have to wait too long.

The chain is known for being very considerate, it gives cooling patches, nice tissues, and free ice cream.

The chain is like Haidilao, a big hotpot chain known for good customer service, it is called the Haidilao of barbecue.

Another company in China, Pangdonglai, also gives good customer service, it has special shopping carts and gives refunds if customers are not happy.

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リスニング練習

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