字幕 (62)
0:33Hello, madam. Welcome to Fresh Mart.
0:36How can I help you today?
0:39I have a problem with these products.
0:41I bought them this morning.
0:43Here! This milk and this chicken are expired. They expired 2 days ago.
0:50Yes, you’re right. The milk expired two days ago. And the chicken too.
0:56I am very sorry about this. This should not happen.
1:01Can I check your receipt please?
1:06Thank you... Let me see...
1:09Yes, it shows you bought them this morning.
1:12I bought them only three hours ago. I was in a hurry, so I didn’t check.
1:18When I got home, I wanted to cook dinner for my kids.
1:26I had to drive back here,
1:28and I feel very upset because it took time and made my dinner late.
1:35My children are waiting at home. I planned to make dinner soon.
1:41Now everything is late because I had to come back.
1:45I understand your feeling.
1:47Sometimes our staff may miss something when checking the shelves,
1:51but it is still our mistake.
1:53You should check more carefully.
1:56Yes. I am very sorry.
1:59I will report this to the food team.
2:01They will check all the dates again.
2:04I hope this doesn't happen again. It's very stressful.
2:09I understand. Thank you for coming back to tell us.
2:14Do you want a refund or new products?
2:18I still need milk and chicken for dinner tonight.
2:22Of course. I will call the food team right now.
2:27Hello, can someone bring one fresh carton of milk
2:30and one fresh pack of chicken to the customer service desk?
2:34And please check the shelves for expired products. Thank you.
2:39While we wait, may I ask what you plan to cook tonight?
2:43Just something simple. Maybe chicken soup for my kids.
2:48That sounds nice. Your kids will love it.
2:51And thank you for coming back to fix this problem.
2:54Many people leave without saying anything
2:57and give the supermarket a 1-star review.
3:00But you came back and gave us a chance to fix our mistake.
3:04I really appreciate that.
3:07Well, I don’t want this problem to happen again, so I tell you.
3:13That is really good for us.
3:15Again, I’m sorry this happened.
3:18Here are the fresh products. We checked carefully.
3:23Here you go, madam. Fresh milk and fresh chicken.
3:27And as an apology, this is a discount coupon for your next shopping trip.
3:35We thank you for understanding.
3:37If you have any other problems in the future, please let us know.
3:42I will. Thank you for helping me today.
3:45You’re welcome, madam. Have a good evening, and I hope your dinner goes well.
3:51Thanks. Have a nice day.
4:25Here! This milk and this chicken are expired. They expired 2 days ago.
4:56Can I check your receipt please?
5:20I bought them only three hours ago. I was in a hurry, so I didn’t check.
5:50Do you want a refund or new products?
6:19Hello, can someone bring one fresh carton of milk
6:22and one fresh pack of chicken to the customer service desk?
