Jet2 Changes Holiday Document Rule

Jet2 has informed passengers of a change. The airline says an important rule is now in place. Holiday companies are also telling customers about the change.

Many people got emails saying their holiday papers will arrive later. Some think it might be a scam. Jet2 has warned about fake social media accounts.

Before, Jet2 sent papers 28 days before a trip. Now, it's 14 days. This is because of uncertainty about the summer. A travel company said: 'Holiday papers will now be available 14 days before departure.'

A passenger asked if an email was real. Another passenger had the same email. A traveller also got the same email.

The email says: 'You'll get your papers 14 days before departure, not 28.' It says: 'You don't need to do anything.'

Jet2 said the email was real. They said: 'You'll get your papers 14 days before departure.'

Jet2 explains what happens before a trip. At 10 weeks before, they take the final payment. At 14 days before, they send the travel papers.

Jet2 says flight times might change. They say they try to keep to the schedule. But sometimes they need to make changes.

Jet2 doesn't want to disrupt trips. But sometimes changes are needed for operational reasons. They will give notice when they can.

Passengers should check their emails and texts. Jet2 uses these to tell about changes.

Passengers can check their booking online. They can also ask for a new email confirmation.

Jet2 says to check the flight summary 48 hours before departure. They also say to check the website 12 hours before.

Jet2 advises arriving at the airport 2 hours before departure. Check-in desks close 40 minutes before.

Passengers should remember to check-in on time. They should also print their papers.

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