By David Taylor

The Business

Topic: AI

Businesses use AI to speed up services.

In short:

AI helps Australians get services faster.

But AI might take jobs from people.

What's next?

Australia is getting better at AI, but still needs to catch up.

AI affects our daily lives and services.

The legal profession is changing fast.

Lawyers have many tasks that take time.

David Fischl says AI helps lawyers work better.

A client asks for help, and lawyers get many documents.

Junior lawyers look for important information in documents.

Now, AI helps find important information faster.

AI also helps keep personal details secret.

AI assists junior lawyers and helps them learn faster.

The Federal Court uses AI, but carefully.

Customer service is changing.

AI helps insurance customers find the right coverage.

Compare Club's Kate Browne says AI makes customer service better.

Kate Browne says AI smooths the customer service process.

AI helps customers choose the right health insurance.

The superannuation sector looks at using robots.

The Association of Superannuation Funds of Australia wants to automate financial planning.

Mary Delahunty hopes AI makes super more accessible.

AI might help people decide what to do with their super.

AI could help people make good choices about their super.

Australia is behind other countries in AI.

The government released its national AI plan.

But there's a gap between what AI can do and what it does.

Asialink Business says Australia needs to look at what Asian countries do.

Catherine Mudford says Australia needs to take action.

China has big plans for AI adoption.

Ms Mudford wants Australia to build data centers with green energy.

Australia needs to move forward with AI.

Is AI a threat to entry-level jobs?

Demand for AI-related skills has increased.

But AI might take jobs from people.

The unemployment rate is steady, but might rise.

Big tech companies are using AI and sacking staff.

Economists warn that this might be the calm before the storm.

Lawyer David Fischl says robots don't replace junior lawyers.

Junior lawyers don't enjoy reviewing documents.

The government says AI presents opportunities for productivity and jobs.

The government wants to ensure AI creates good jobs.

Practice Listening