Lloyds Bank Updates Customers on Email Messages

Lloyds Bank has an update on messages to customers.

Lloyds Bank has released an update on important messages to customers. The bank did this after a customer asked about emails they got.

A customer contacted Lloyds on social media about their problem. They said they wanted paper statements, not emails.

The customer said Lloyds still sent emails about direct debits. They told the bank to stop sending emails and use their preferred method.

The customer said: "Use my email when I give it to you. Stop sending emails now." Lloyds replied with their rules.

Lloyds told the customer some alerts, like direct debit confirmations, may still be sent by email. This won't change how they get statements.

The customer can change how they get these alerts. Lloyds said: "You can turn these alerts on or off in the Mobile Banking app."

Lloyds gave a link to guidance on managing notifications in the app. This explains how to get app notifications on mobile phones or tablets.

The guidance gives examples of when Lloyds may send alerts.

Lloyds is offering up to £1,800 in cashback for transferring savings. More information is on the Lloyds website.

The customer had disabled alerts in the app. They asked why they still got emails.

Lloyds apologized for the situation and said some system emails can still be sent.

Lloyds is offering £200 for switching to a new current account.

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