Man Pays £1,900 to Upgrade Flight, But Gets 'Humiliated' on Board

Daniel Green was unhappy with a message from a flight attendant.

A dad felt extremely embarrassed when he was asked to move seats and his wife was threatened with being removed from the plane.

Daniel Green boarded a British Airways flight from London to Miami, looking forward to the nine-hour trip.

Two days before, he paid £1,900 to upgrade his family's seats from Club World to First Class.

They upgraded to ensure their 13-year-old daughter, who has anxiety and travel sickness, had a comfortable journey.

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The dad paid a lot for the upgrade.

He felt embarrassed by what happened.

After boarding, the family found out that one of the seats in front of them had a problem.

The family was told that other passengers would take their seats, so they had to move.

Daniel's wife was told to move or get off the plane, which made them feel forced to separate during the flight.

The staff handled the situation in a way that felt aggressive, especially since Daniel's wife was not being confrontational.

The family was not offered alternative seats or warned about the problem, even though the plane was ready to go hours before.

It wasn't the moving that embarrassed Daniel.

A staff member said they were 'on an upgrade' in front of other passengers, which was incorrect and embarrassing.

The situation separated the family and caused their daughter a lot of distress during the flight.

Daniel thinks the way the situation was handled raises questions about customer service, especially for passengers who pay for premium seats and travel with children.

The main issue was how the situation was managed on the ground, which felt dismissive and harsh.

A British Airways spokesperson said they were sorry for the customer's experience and are trying to make things right.

After the Mirror contacted BA, Daniel got an apology and a refund for the upgrade and the extra £220 he spent on seat selection.

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