Sierra Co-Founder Says Autonomous AI Agents Are Already Handling Customer Service

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0:00How much are companies looking for augmentation,

0:03human in the loop, versus, you know, complete replacement?

0:07There's a spectrum we see. I think many companies think, oh, we'll dip a toe in

0:11the water with augmentation and we'll help our team be a little bit more productive.

0:18I think the more forward-thinking companies really are going straight to these autonomous agents.

0:22The impact of an AI agent that can help fully resolve 50, 60, 70, 80% of all incoming customer

0:32inquiries, whether it's, hey, how should I think about what mortgage might be right for me? Or,

0:37hey, I'm having a bit of trouble with my speaker system, help me troubleshoot it.

0:41The ROI I think companies are seeing from deploying fully autonomous agents

0:46to fully resolve customer cases, not only is the ROI financially very significant,

0:52the experience for customers is so much better as well.

0:55You never have to wait on hold, right? You're never transferred and so on.