According to the report, Bao Phuong paid VND104 million for a lifetime membership in August but managed to attend only about ten sessions before her club announced a temporary closure. She says calls to the sales rep and customer‑care hotline go unanswered, leaving her with little recourse.

The article reported that by Oct. 28 all nine California Fitness & Yoga locations in Hanoi were closed, while only one club in Ho Chi Minh City – the Aeon Mall Binh Tan branch – remained open. This rapid reduction leaves most members without any nearby facility to use their membership.

The article explains that members who financed their packages must continue repaying their loans even when services are unavailable, which can damage their credit histories. Consumer‑rights experts advise members to keep contracts, receipts and bank records, to send formal refund requests, and to consider collective legal action if needed.

CEO Dane Fort promised a 30‑day reorganization period and said a solution for long‑term memberships would be announced by Nov. 19. Members should watch for that announcement and be ready to act on their legal options.