Sarah-Jane first felt unwell in July 2025. She was very tired and had mood swings. Doctors thought she had bipolar disorder, so they gave her medication. But she really had a brain tumour.

The medication hid some of her symptoms, like seizures. She also had vision problems and headaches. One headache was so bad that she cried.

Sarah-Jane had a CT scan and then an MRI scan. The MRI scan showed she had a brain tumour. It was about the size of a golf ball.

Sarah-Jane was very upset when she found out. She told her mum, who came to the hospital. Her dad also came to see her.

Sarah-Jane felt like she was in a TV show. It all seemed unreal. She was scared and didn't know what would happen.

The brain tumour is 3cm by 4cm, which is like a golf ball. Sarah-Jane was worried about what might happen.

Sarah-Jane was stressed and scared. She didn't know if the tumour could be removed. She had many questions and was very worried.

Before she knew about the tumour, Sarah-Jane had booked a holiday to Ayia Napa. She had paid £1,100 for the trip.

Sarah-Jane had been to Ayia Napa before and liked it. She and her friend wanted to go back, but it was hard to find time.

Sarah-Jane hadn't had a holiday this year. She wanted to get away and relax before starting a new job.

She just wanted a break before her new job started. She wanted to unwind and have some fun.

When Sarah-Jane found out about the tumour, she told the holiday company. She asked for a refund, but they said no.

Sarah-Jane was misdiagnosed for a year. She didn't know she had a brain tumour.

The holiday company didn't want to help Sarah-Jane at first. They didn't seem to care about her situation.

Sarah-Jane sent letters from her doctors, but the holiday company didn't accept them. They said the letters weren't good enough.

Sarah-Jane made a video about her experience and put it on TikTok. Someone from the holiday company saw it and got in touch.

Sarah-Jane had to make many phone calls to get help. The holiday company and the airline kept sending her back and forth.

Sarah-Jane asked her mum to deal with the phone calls. She was too upset to talk to them.

The person from the holiday company didn't seem to care about Sarah-Jane's situation. They just said they hoped she felt better.

Sarah-Jane had many symptoms, like fatigue and mood swings. She also had vision problems and electric shocks.

The holiday company offered Sarah-Jane a small refund, but her mum said no. They wanted a full refund.

Sarah-Jane's mum spent hours on the phone trying to get a refund. She was treated badly by the people she spoke to.

Sarah-Jane thinks there should be more protection for people who get sick before a holiday. She was treated unfairly.

The holiday company said they were sorry to hear about Sarah-Jane's diagnosis. They wished her well and gave her a full refund.

The holiday company explained how Sarah-Jane could get a refund for her flight. They said they would help her.

The holiday company has rules about refunds. They can't always give people their money back if they are sick.

The holiday company thinks people should get travel insurance. This can help if they can't go on holiday.

The airline said they were sorry to hear about Sarah-Jane's experience. They said they would help her.

But Sarah-Jane hasn't heard from the airline yet. She is still waiting for her refund.