TUI Changes Flight Services and Offers Refund

TUI told passengers about changes to their bookings and offered a small refund.

TUI emailed passengers about an important change to their holidays. Travellers are angry because they will not get free alcoholic drinks on flights.

TUI is making this change from November 1. People travelling long distances will not get free drinks in economy class.

Instead, travellers will get one free beer or wine with their meal. They will have to pay for other drinks, but Premium passengers will still get free drinks.

People who already booked will get £12.50 back per person. Many received an email about the change to their holiday.

The travel company said this change might affect how people feel about their holiday.

A TUI traveller said it would be interesting to see if prices change. Another user replied that they doubt it.

One person thought the change was good because of alcohol-related incidents on flights. Another person said they will book with a different airline.

Some people had bad experiences with TUI. One user said the staff were rude and the free drinks were limited.

Some people are not happy about the change. One person said the whole point of long-haul flights is to have a good time.

June said the free drinks were never really free and people took advantage of them.

TUI replied to a user, saying the change helps keep fares competitive and gives customers more flexibility.

Soft drinks will still be free, and customers will get a free beer or wine with their meal. There will be more drinks to buy on the flight.

Last month, it was reported that TUI Airways was one of the worst airlines for punctuality in the UK.

The airline's flights from UK airports were an average of 20 minutes and 24 seconds late.

The least punctual route was from Birmingham to Zante, with an average delay of 46 minutes.

A travel expert said it is unacceptable that airlines do not provide reliable service despite raising fares.

The expert said airlines should support travellers during delays and clearly explain their rights.

Many of TUI's holiday customers use the airline, which serves over 20 UK airports.

The punctuality analysis looked at all scheduled and chartered departures from UK airports.

A TUI spokesperson said the airline prioritizes minimizing delays and works to improve performance.

The spokesperson said the airline chooses to operate flights even if they are delayed, rather than cancelling them.

He added that if they cancelled more flights, their punctuality ranking would improve, but it would harm customers.

This would be bad for customers.

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