The city's buses had nearly 12 million passengers, which is 44% more than last year. On August 12, 306,000 people took the free buses, a 55% increase.

The free bus policy helps people choose buses for daily travel, says Le Hoan.

Since August 4, the city gives free public transport cards to older people, young children, and people with disabilities.

Free fares attract passengers, but good service keeps them using buses. The city checks drivers and gives rewards for good service.

There were 259 complaints about bad service, like buses not stopping at stops. The city gave penalties 78 times.

People can complain through many channels, and each case is checked before a decision is made.

The city is getting ready for when students go back to school. More officials will check the buses and help passengers.

The city will keep checking the buses and require drivers to learn about safety and good conduct.

These steps should make the bus service better and safer, helping the city have a modern transport system.

The city is working to improve.