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Digital transformation enhances public administrative services | Vietnam Today
Digital transformation enhances public administrative services | Vietnam Today
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0:00
onto public administration. Much like
0:02
how AI is facilitating rent related
0:05
administrative procedures, digital
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transformation is changing how citizens
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access public services. From AI powered
0:11
solutions to integrated digital
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platforms, new technologies are
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streamlining administrative procedures
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while improving the efficiency of local
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government services. Our reporter Vuang
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has more from Tangwin province.
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The public administration service center
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of funding from wood in Tangwin
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province, an AI kiosk for public
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administrative services, has been
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serving local residents since March this
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year. As a result, the processing time
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for each administrative procedure has
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been reduced to just 5 to 10 minutes,
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down from around 30 minutes previously.
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I just scanned my citizen ID card and my
0:51
information is filled in automatically.
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It saves me from filling everything out
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by hand and helps avoid mistakes. It
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also cuts waiting time and I can get the
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results much faster.
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>> More than just a device connected to the
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national public service portal for
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online applications. The AI kiosk
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integrates facial recognition, a voice
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enabled AI assistant, a chipbased
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citizen ID card reader, and a document
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scanner. Citizens simply hand over the
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required documents and the kiosk
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automatically scans and enters the
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information. Within minutes, an official
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stamps the paperwork and returns it to
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the applicant at the counter.
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By applying digital technology to
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administrative services, people can
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submit applications anytime from
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anywhere. Online payment and postal
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delivery of results also save them a
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great deal of time. For the
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administration, digital systems make it
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easier to track each application's
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progress, monitor how cases are handled,
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and manage processing deadlines more
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effectively, helping prevent delays.
2:00
After one year of operating the three
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theological government model, the
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national public service portal now
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provides nearly 6,000 administrative
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procedures and is connected to the
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administrative processing systems of all
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34 provinces and centrally governed
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cities.
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Nearly 92% of applications are now
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submitted online while the on-time
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processing rate remains above 95%.
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The uh the early benefit uh has been a
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shortening of institutional rude now. So
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there is some extent of pressure to
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apply digitalization within the
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administration to a large extent part.
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What is necessary is additional staff,
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specialized staff, also budget, new
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systems, a larger amount of
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digitalization.
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>> As digital infrastructure continues to
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be strengthened and resources further
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developed, it is expected to provide a
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solid foundation for building a modern
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citizen center public administration.
