Telstra Mobile Network Restored After Nationwide Outage

The outage happened on Wednesday, July 8, 2026, at 6:37 am.

In short:

Telstra's mobile network had a major outage, affecting many customers.

Some train services in NSW and Victoria were suspended due to the outage.

What's next?

Telstra is working to restore its services.

The outage affected many Australians, who could not make calls or access the internet.

Telstra says it has made progress in restoring services, with 90% of calls and data now working.

The company is working to restore the remaining services as quickly as possible.

You can follow the latest updates on the Telstra network outage in our live blog.

Telstra's chief financial officer said there was no evidence of malicious activity causing the outage.

He believed the outage might have been caused by issues in Telstra's data centers in Sydney and Melbourne.

The Prime Minister said the outage was concerning and disruptive to people's lives.

Some people were not affected, but many were severely disrupted.

The government will work closely with Telstra to investigate the outage.

The outage affected payment systems and public transport across the country.

Telstra's mobile network suffered a major nationwide outage.

Hundreds of traffic lights in South Australia were also impacted.

The outage started early on Wednesday morning, with many reports of issues on Downdetector.com.

Users of other mobile providers that use Telstra's network also reported outages.

Not all Telstra customers were affected, with some still able to make calls and access the internet.

Triple Zero calls were impacted by the outage.

Calls to Triple Zero should not be affected, but some people may not be able to reach the service.

Police in Western Australia said some Triple Zero calls were affected.

Carol Bennett said self-regulation in the telco sector is not working.

Police in NSW said the outage was impacting network devices, and some people may need to use a non-Telstra device to call Triple Zero.

NSW Police said Triple Zero systems are not affected, but people may not be able to reach the service from a Telstra device.

If you try to call Triple Zero and can't get through, use another device or a landline.

Queensland Police said the state's Triple Zero service was not impacted.

Telstra's internal systems handle Triple Zero calls differently than ordinary phone calls.

Telstra is investigating reports of issues with Triple Zero calls.

Telstra conducts welfare checks when any call to Triple Zero fails.

Customers should not test Triple Zero unless they need to.

Do you know more?

Transport networks were disrupted.

Trains between Newcastle and Maitland were stopped due to the outage.

The Southern Highlands line was also affected.

All regional train services in Victoria were suspended.

A commuter said his train was stopped due to a Telstra radio network fault.

He decided to work from home after waiting on the train for half an hour.

V/Line said it was assessing the situation and would advise when trains would resume.

Canberra's public transport authorities were investigating issues with the MyWay+ ticketing system.

Dozens of commuters at Melbourne's Southern Cross Station were delayed.

Transport for NSW said train services to and from Canberra were shut down.

Queensland Rail experienced no issues related to the outage.

Money payment connections were cut.

ATMs at Sydney Airport were affected, frustrating passengers.

Tyro, an EFTPOS provider, said some people were unable to connect to payment machines.

The Commonwealth Bank said its merchant EFTPOS terminals were impacted.

Train services on the NSW Hunter Line were cancelled.

Emergency Management Minister Kristy McBain said Telstra had advised the federal government of the outage.

Telstra is working to resolve the issue, and arrangements are being made for affected rail passengers.

Telstra operates Australia's largest mobile network.

The company was fined for a network outage that prevented customers from calling Triple Zero.

Optus said its systems were working as normal.

Optus's network is operating normally, and customers can continue to use its services.

The Australian Communications Consumer Action Network described the outage as a reminder of the need for enforceable reliability standards.

Every telco outage carries a cost to public safety, business, and the economy.

This is the latest in a series of reliability issues in the Australian telco sector.

Consumers are right to ask how long it will take for telcos to be held accountable for their networks.

The outage happened on Wednesday, July 8, 2026, at 6:37 am.

The outage was reported on Wednesday, July 8, 2026, at 11:29 am.

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